Terms of Service

Using this website

You're welcome here. Please use the site lawfully: don't attempt unauthorised access, don't scrape it wholesale, and don't republish our content as your own.

Everything on brewed-ai.com is general information. Reading it does not create a client relationship, and the pricing shown is indicative — your actual quote comes from a conversation and a written proposal.

What the Brewed AI service is

Brewed AI is a managed service, not software you license. For an agreed monthly fee we:

• Map a workflow with you and define the rules the agent follows
• Build, connect and test the agent against your real cases
• Host and run it on infrastructure we manage
• Monitor it, tune it, and fix it when it breaks

Agents operate within a scope we agree with you in writing: which systems they can reach, what they may do unattended, and what must wait for a person to approve. That scope is part of the service, not an optional extra.

The limits of AI output — read this one

Brewed AI agents use large language models. Those models are useful and they are also fallible. They can misread an ambiguous message, miss context a human would catch, or produce text that reads confidently and is wrong.

We design around this rather than deny it: anything that reaches a customer, moves money, or changes a record of consequence can be configured to wait for human approval, and we recommend it does.

We do not warrant that agent output will be accurate, complete or fit for a particular purpose. We warrant that we will build, run and maintain the service with reasonable professional skill and care.

Your responsibilities

• Give us accurate information about how your business actually works. An agent built on a description of an idealised process will behave badly in the real one.
• Provide and maintain the access the agent needs, and tell us promptly when it changes.
• Review what sits in the approval queue. An agent that drafts good replies nobody sends isn't saving you anything.
• Tell us before we build if your data is subject to sector-specific regulation.
• Keep your own accounts secure — most incidents start with a credential, not a model.

Fees and term

• Setup is a one-time fee, invoiced before work begins. It may be waived in exchange for a minimum term, which will be stated in your proposal.
• The monthly fee is invoiced in advance and covers hosting, monitoring, support and tuning at the level described in your plan.
• Model usage is included within the fair-use level set out in your agreement. If your volume sits well outside it we will talk to you about it before it becomes a bill — we won't send a surprise invoice.
• Fees may change with 30 days' written notice. If you don't accept a change you may end the engagement under the section below.

Your signed agreement takes precedence

Where you have a signed proposal, statement of work or services agreement with us, that document governs. These Terms fill the gaps; they do not override it. Changes to an agreed scope are handled in writing.

Acceptable use

You may not use a Brewed AI agent to:

• Send unsolicited bulk messaging, or anything that would breach anti-spam or telemarketing law
• Impersonate a person or organisation, or present agent output as coming from someone it didn't
• Make automated decisions about credit, employment, housing, insurance or anything similar where the law requires human judgement and disclosure
• Process data you don't have the right to process
• Break the law, or the acceptable-use terms of any connected platform

If we find an agent being used this way we'll pause it and talk to you.

Data and confidentiality

Your business data stays yours. We process it to deliver the service and for nothing else. How it is handled — including which AI provider processes it and on what terms — is set out in our Privacy Policy, which forms part of these Terms.

We treat your confidential information as confidential and expect the same in return. We'll disclose it only where you've approved it or the law compels it.

Intellectual property

The Brewed AI and Brewed Security names, logos, website and the underlying tooling we've built remain ours. You get the right to use the service, not ownership of what runs it.

Your data, your customer records and the workflow knowledge you bring remain yours. Output an agent produces on your behalf — the drafted replies, the filed documents — is yours to use.

Availability

We aim to keep agents running continuously and we monitor them, but we don't offer a formal uptime guarantee unless one is written into your agreement. Third-party outages — your email provider, the AI provider, your CRM — are outside our control, though we'll tell you what's happening and work the problem.

We'll give reasonable notice of planned maintenance likely to interrupt anything.

Limitation of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special or consequential losses, including lost profits, lost business or lost data, arising from use of this website or the service.

Our total liability for any claim relating to the service is limited to the fees you paid us in the three months before the event giving rise to the claim, unless your signed agreement sets a different limit.

Nothing here excludes liability that cannot lawfully be excluded.

Ending the engagement

After setup, billing is month to month unless you took a waived setup fee in exchange for a minimum term. Either of us may end the engagement with 30 days' written notice; where a minimum term applies, the balance of that term becomes payable.

On termination we'll pause your agents, revoke their access, and delete or return your data as you instruct. You get your activity logs if you want them.

Governing law

These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-laws principles. Disputes will be handled in the state or federal courts located in Ohio.

Changes to these Terms

We may update these Terms. The effective date at the top will change. Where a change materially affects an active client, we'll email you rather than expect you to notice.

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